Return Policy

Returns of merchandise for refund or replacement is subject to the following terms and/or cost restrictions unless otherwise stated on the product description page.

• You have 25 days from the date of delivery to initiate a request for return.
• All product returns must have a Returned Merchandise Authorization issued by Exit 15 Corporation
• Each item to be returned might require a unique RMA number.
• RMA numbers are valid for 15 days and the product must reach our warehouse before they expire.
• Products sent back without valid RMA numbers will not be accepted.
• Unless there is a quality issue with the product, you will responsible for shipping cost of the returned items.
• In some cases when we don't cover the shipping cost, we are able to provide your with a return label at our warehouse reduced rates.
• Products that are sold AS IS or if they are discontinued by the manufacturer are not returnable unless damaged during shipping.
• Returned products must be 100% complete and contain ALL original manufacturer boxes with the original UPC code and ALL items and documentation included with the original shipment.
• Any damages or missing items to the original package will result in deduction from your refund.
• Refunds are issued within 10 days of return of the product.
• No returns for special orders, orders placed by phone or orders receiving a special discount.
• No returns for grocery, food products, supplements, liquids, or products that create safety concerns if returned.

• Compass Health Brands products, which are particularly heavy, have a 25% restocking fee will be subtracted from the original payment. Returns must be shipped with freight charges prepaid. Shipping costs are not refundable.